Latest opinions that Matthew Phillips has shared on Finextra

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Matthew Phillips

Head of Banking, UK and Ireland

Diebold Nixdorf

Member since

20 Sep 2017

Location

London

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Matthew's opinions

The now and next for payments innovation

Innovation is prevalent across all parts of the financial services industry and even more so within the payments eco-system. Last week I was pleased to take part in and present at the BPFI National Payments Conference 2024 in Dublin, exploring some of the most pressing trends right now. We can all recognise the growing complexity of the payments l...

12 March 2024 /payments /retail

Data in All the Right Places

In the push to deliver more meaningful customer experiences, the role of data has gained increasing importance in the last few years. Wholesale transformation continues to unfold across the industry and as the role of digitisation continues to evolve and consumer needs increase in complexity, data is being used as a golden nugget to drive meaningf...

06 June 2023 /retail /predictions

Are we ready for the age of hyper-personalisation?

We are truly in the era of the customer. Gone are the days when standard products sets and a one size fits all approach was possible, as technology and intelligence propels us into an ever increasingly digital economy. Taking an outside in mind-set, it is imperative for financial service providers to reassess their purpose and direction to keep th...

09 August 2022 /retail /predictions Trends in Financial Services

How can banks embrace the post-pandemic relationship with customers?

The past 12 months have been a period of intense learning for banks, providing them with unique insights into the customer experience and what services will be at the core of their offering for the years ahead. Banks must now look at how they implement these learnings and ensure they maximise the opportunity to strengthen customer relationships a...

11 May 2021 /retail /covid-19 Banking Strategy, Digital and Transformation

What have banks learnt about their customers during lockdown?

In a year of immense upheaval for society, the banking industry has not escaped the far reaching impacts of the pandemic and shutdown of high streets across the UK. Customers have swiftly had to change some of their banking habits in the kind of industry shift not experienced in living memory. While the period has seen customers’ usual choice of b...

05 May 2021 /retail /covid-19 Banking Strategy, Digital and Transformation

Are mobile phones the secret to preventing a potential cash collapse?

Cast your mind back to when you were younger and you used to get pocket money, or your first part-time job, where you were paid in cash. For me that tangible cash in my pocket felt hugely valuable and having the physical notes helped me budget and plan what I was going to spend my money on. Of course as you get older how you get paid and how you m...

10 March 2020 /inclusion

Are we building the right foundations for banking innovation?

The future of banking could be closer than we think. As the industry continues to build the bridges between the financial services of today and the financial services of tomorrow, the pockets of innovation coming to the fore are impressive. From AI powered credit applications[i] to ATMs offering loan applications within five years, outputs from re...

21 January 2020 /retail Innovation in Financial Services

Personalisation: filling the expectation gap

Have you quantified the value of personalisation in your business? With decreasing loyalty to one service provider, there is no denying that the topic of personalisation is surfacing to the top of strategic conversations in almost every area of financial services. With consumers willing to pay a 16% price premium [1] for a better customer experien...

29 October 2019 Innovation in Financial Services

The evolution of fraud and security - Is it a numbers game or can it be calculated?

Financial services remain a favoured target of skilled cybercriminals, which has left the industry scrambling to keep pace. Yet, if we consider the recent advancements in technologies such as artificial intelligence and the pressing reality that fraud is likely to become more targeted, could fraud actually be calculated and predicted? There’s no d...

17 October 2019 /security Banking Strategy, Digital and Transformation

Is digital disruption disrupting your customers?

Are you being disruptive enough in your digital transformation journey? Within the industry most organisations are at different stages of digital evolution but how do you ensure you are being disruptive enough to make a material difference to customer satisfaction and forward thinking enough to remain competitive? And for those that consider thems...

11 September 2019 Banking Strategy, Digital and Transformation